Daniel Schafer
Communications
We are excited to announce a two-part training series designed to empower you with essential skills to
handle intense interactions and become a C.A.L.M. Communicator. This training will be held via Teams and facilitated by
Tony Cloud, a renowned international speaker and trainer.
The trainings are voluntary, and some WSDA employees have already completed part one of the training. If you’ve already completed part 1, you are welcome to attend part 2 to complete the training or attend both sessions in order to get a refresher. WSDA employees are allowed to participate in this training during work hours with approval from their supervisor.
Part 1: Aggression vs. violence: Understanding the difference and how to verbally de-escalate intense interactions
September 14th from 8:30 a.m. to 10:30 a.m. Part 1 of the training will lay the groundwork for effective communication by exploring the differences between aggression and violence and what drives these behaviors. By gaining a deeper understanding, you will be better equipped to respond appropriately to different situations. The session will also focus on developing verbal de-escalation techniques to create a C.A.L.M. environment during intense interactions. As a result, we aim to build a culture of well-being and reduce tension and burnout within our workplaces.
Part 2: Aggression vs violence: Building verbal de-escalation skills and becoming a C.A.L.M. communicator
October 4th from 8:30 a.m. to 10:30 a.m. In Part 2, we will delve further into the concepts introduced in Part 1. The session will include interactive scenarios reflecting real-life workplace situations, where you will be encouraged to apply the C.A.L.M. principles. Additionally, participants will have the opportunity to engage in a knowledge check to reinforce their learning. The highlight of this session is the chance to receive active feedback and live coaching from an experienced C.A.L.M. communicator. By the end of Part 2, you will have honed your soft skills, making you adept at harmoniously interacting with diverse people through verbal de-escalation techniques.
Benefits of becoming a C.A.L.M. communicator
1. Create connection: You will learn how to build rapport and connect with others, even in high-pressure situations. This will lead to improved relationships among colleagues and stakeholders.
2. Avoid escalation: By recognizing the signs of potential escalation, you can defuse tense situations before they spiral out of control, ensuring a safer and more productive workplace.
3. Listen reflectively: Effective communication begins with active listening. As a C.A.L.M. communicator, you will develop the skill of listening attentively and responding thoughtfully.
4. Make a proposal: The training will equip you with the confidence to propose solutions and suggestions respectfully, promoting a collaborative work environment.
This training will not only benefit you personally but also contribute to the overall positive atmosphere within our organization. In order to participate, please sign up using the registration link provided in your email. The sessions will be interactive and engaging, and you will have ample opportunities to ask questions and share your insights.
Let's work together to create a workplace where everyone feels respected, heard, and valued. We look forward to seeing you at the training!
In summary: WSDA is offering a two-part training designed to empower employees with essential skills to handle intense interactions and become a C.A.L.M. Communicator.